Rubbish Removal Clearance Service Terms and Conditions
These Terms and Conditions set out the basis on which we provide rubbish removal, waste collection and related clearance services to residential and commercial customers within our service area in the United Kingdom. By booking a collection or using our services in any way, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation requesting or receiving the rubbish removal or waste collection service.
Services means any rubbish removal, waste collection, bulky waste clearance, garden waste removal, light demolition waste collection, or associated loading, transport and disposal work carried out by us.
Waste means any materials, items, rubbish, refuse or goods that the Customer asks us to remove, except for materials expressly excluded under these Terms and Conditions or by applicable law.
Contract means the agreement between us and the Customer for the provision of the Services, formed when a booking is accepted in accordance with these Terms and Conditions.
2. Scope of Services
We provide rubbish removal and waste collection services within our designated service area. Our services are typically offered on a man and van basis or similar collection model, and may include loading the waste from the Customer’s property, transporting it, and disposing of it at a licensed waste facility.
The precise details of the Services, including the estimated volume and type of waste, access requirements, timing and pricing, will be agreed with the Customer at the time of booking or confirmation. We reserve the right to refuse to collect any waste that we reasonably believe is unsafe, unlawful, incorrectly described or outside the agreed scope of the booking.
3. Booking Process
3.1 Bookings may be made by telephone, email, online enquiry form or any other accepted booking method we make available. When making a booking, the Customer must provide accurate and complete information about the property location, type and quantity of waste, access arrangements and any special requirements.
3.2 Any quotation provided before our arrival is based on the information supplied by the Customer and is an estimate only. If the actual volume, weight, type of waste, or access conditions differ from what was originally described, the price may be adjusted accordingly, and additional charges may apply.
3.3 A booking is not confirmed until we have acknowledged acceptance of the booking request, which may be by written confirmation, email, text message or verbal confirmation. We reserve the right to decline any booking at our discretion.
3.4 The Customer is responsible for ensuring that someone with authority to authorise the work is present at the property at the agreed time of collection, unless we have agreed in advance to undertake the Services in their absence.
4. Service Times and Access
4.1 We will use reasonable efforts to attend the Customer’s property at the agreed time or within any stated time window. However, all attendance times are approximate and subject to factors outside our control, including traffic, weather conditions, operational delays and unforeseen circumstances. Time is not of the essence in relation to our attendance or performance of the Services.
4.2 The Customer must ensure safe and reasonable access to the property and the waste to be collected. This includes providing accurate directions, arranging parking or permits where necessary, and ensuring that entry routes are clear and safe for our staff and vehicle.
4.3 If we are unable to access the property or the waste because of circumstances within the Customer’s control, we may charge a wasted journey fee or a reasonable call-out charge to cover our costs. Alternatively, we may agree a new collection time, which may incur additional charges.
5. Pricing and Quotations
5.1 Our prices may be based on one or more of the following factors: volume of waste, weight of waste, type of materials, labour time required, access conditions, distance travelled, disposal charges and any additional services requested.
5.2 Any initial quotation is an estimate only and is subject to confirmation upon our arrival and inspection of the waste and work required. We will confirm the final price before commencing the removal. If the Customer does not agree to the revised price, we are under no obligation to proceed with the Services and may charge a call-out fee to cover our reasonable costs.
5.3 Unless otherwise stated, all prices are quoted inclusive or exclusive of value added tax as specified at the time of booking. The Customer will be advised if VAT is applicable to the Services.
6. Payments
6.1 Payment is due in full on completion of the Services, unless we have agreed alternative terms in writing prior to the collection. The Customer must ensure that payment is made using one of the accepted payment methods, which may include cash, card payment, bank transfer or other methods notified to the Customer.
6.2 For business Customers with an agreed account, payment terms will be as set out on the invoice or in any separate written agreement. If payment is not made in accordance with the agreed terms, we reserve the right to charge interest and late payment fees in line with applicable legislation and to suspend or cancel any further Services.
6.3 If payment is not received at the time of service and no credit terms have been agreed, we may decline to remove the waste and charge a call-out fee. If waste has already been removed, we will pursue recovery of all unpaid sums.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by providing us with reasonable notice in advance of the scheduled collection time. We ask for at least 24 hours’ notice for standard bookings.
7.2 If the Customer cancels a booking with less than 24 hours’ notice, we reserve the right to charge a cancellation fee to cover our administrative costs and any lost time. If we arrive at the property and are unable to complete the work due to cancellation by the Customer or lack of access, a call-out or wasted journey fee may be charged.
7.3 We may cancel or reschedule a booking if we are unable to perform the Services due to reasons beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather or safety concerns. We will notify the Customer as soon as reasonably practicable and arrange a new collection time. We will not be liable for any losses arising from such cancellation or rescheduling.
8. Customer Responsibilities
8.1 The Customer is responsible for providing accurate information when making a booking and for informing us of any changes to the type or quantity of waste, access arrangements or contact details prior to the collection.
8.2 The Customer must ensure that waste intended for collection is clearly identified and separated from any items that are not to be removed. We are not responsible for items that are removed as waste if they were not clearly identified as items to be retained. The Customer should remove all personal or valuable items from the waste area before we arrive.
8.3 The Customer must not include in the waste any items that are prohibited or require special handling without prior agreement. This may include, but is not limited to, hazardous waste, chemicals, asbestos, clinical or medical waste, pressurised containers, gas bottles, flammable substances, certain electrical items, liquids and any items controlled under specific regulations.
9. Waste Regulations and Environmental Compliance
9.1 We operate in accordance with relevant UK waste management legislation and environmental regulations. We will transport and dispose of collected waste only at authorised and appropriately licensed waste facilities.
9.2 We may issue a waste transfer note or similar document for certain collections as required by law or upon reasonable request from the Customer. The Customer agrees to provide any information reasonably required to complete such documentation accurately.
9.3 We will use reasonable efforts to separate and divert recyclable materials from landfill where practical and economically viable, but we do not guarantee that any specific proportion of waste will be recycled.
9.4 The Customer is responsible for ensuring that the waste presented for collection is not hazardous or prohibited unless we have expressly agreed in writing to handle such materials and the appropriate arrangements and charges are in place.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the Services. However, we will not be liable for any loss or damage arising from inaccurate information provided by the Customer, from failure to identify particular items as waste or non-waste, or from matters beyond our reasonable control.
10.2 We shall not be liable for any indirect, consequential or economic losses, including loss of profits, loss of business, loss of opportunity or any similar loss suffered by the Customer.
10.3 Our total liability for any claim arising out of or in connection with the Services shall be limited to the amount paid or payable by the Customer for the specific booking to which the claim relates, except in cases where liability cannot be limited by law.
10.4 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be lawfully excluded or limited.
11. Damage to Property
11.1 The Customer must inform us of any fragile surfaces, hidden defects, or specific risks at the property before we commence work. We will take reasonable care to avoid damage, but we are not responsible for wear and tear to driveways, paths, access routes or other areas where normal use of vehicles and manual handling is required.
11.2 If our staff cause damage to the Customer’s property due to negligence, the Customer must notify us in writing as soon as reasonably practicable and in any event within seven days of the incident. We may require evidence of the damage and reasonable access to inspect it. Our liability for any such damage shall be subject to the limitations set out in these Terms and Conditions.
12. Title and Risk in Waste
12.1 Ownership of the waste transfers to us when it is loaded onto our vehicle and full payment is received or becomes due, whichever is later, subject to compliance with applicable laws.
12.2 Once the waste is loaded onto our vehicle, the risk in that waste passes to us, except where the waste is prohibited, hazardous or has been misdescribed by the Customer. In such cases, we may return the waste to the Customer or require them to collect it and bear all associated costs and risks.
13. Complaints
13.1 If the Customer is unhappy with any aspect of the Services, they should contact us as soon as possible with full details of the issue. We will review the complaint and respond within a reasonable timeframe, with the aim of resolving matters fairly.
13.2 Making a complaint does not entitle the Customer to withhold payment for Services properly provided, unless we have agreed otherwise in writing.
14. Data Protection and Privacy
14.1 We may collect and process personal information about the Customer for the purposes of managing bookings, providing the Services, processing payments and handling queries or complaints.
14.2 We will handle personal data in accordance with applicable data protection laws. The Customer is responsible for ensuring that any personal data they provide to us is accurate and up to date.
15. Amendments to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings from the date they are published or otherwise notified to the Customer. The version in force at the time of booking will apply to that particular Contract.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall preclude any other or further exercise of that or any other right or remedy.
17.3 The Contract is between us and the Customer. No other person shall have any rights to enforce any of its terms.
17.4 The Customer may not assign, transfer or subcontract any of their rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the efficient delivery of the Services.
By booking a collection or using our rubbish removal and waste clearance services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
